Return Policy
Return, Exchange & Refund Policy
At DK Jewellers, we take great pride in the quality and craftsmanship of our jewelry. Each piece is carefully inspected before delivery. However, if you are not completely satisfied with your purchase, our return and exchange policy ensures a smooth and transparent process.
Eligibility for Returns & Exchanges
You may request a return or exchange if:
- The product is defective, damaged, or incorrect at the time of delivery.
- You report the issue within 48 hours of receiving the order.
- The product is unused, in its original packaging, with all tags, bills, and certificates of authenticity intact.
Please Note:
- Customized, engraved, or personalized jewelry cannot be returned or exchanged unless there is a manufacturing defect.
- Earrings, nose pins, or any body jewelry are non-returnable due to hygiene reasons.
- Any product showing signs of wear, alteration, or damage after delivery will not be accepted for return or exchange.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or made-to-order jewelry
- Engraved or personalized items
- Gift cards or vouchers
- Items purchased on final sale, clearance, or promotional offers (unless defective)
Return Procedure
- If you wish to initiate a return or exchange:
- Contact our customer care team within 48 hours of receiving your order at
- [Insert Email/Phone Number].
- Provide your order number, a brief description of the issue, and clear photographs of the product.
- Once your request is approved, we will arrange for a pickup or provide instructions for safe return shipping.
- After receiving and inspecting the product, we will notify you about the status of your return or exchange.
Exchange Policy
If you prefer to exchange your product instead of a refund:
- Exchanges are subject to stock availability.
- If the new product is priced higher, the price difference must be paid before shipment.
- If the exchanged item is of lower value, the remaining amount will be issued as a store credit (valid for 6 months).
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective product:
- Please take photos or a short video of the product and packaging immediately upon delivery.
- Contact us within 48 hours so we can arrange a replacement or refund.
- We will cover the shipping costs for defective or incorrect items.
In-Store Purchases
For purchases made directly at our showroom:
- Products can be exchanged within 7 days of purchase, provided they are unused and in their original condition.
Cancellation Policy
- Orders can be canceled within 24 hours of placement if they have not yet been processed or shipped.
- Custom-made orders cannot be canceled once production has begun.
- Refunds for canceled orders will be processed within 5–7 business days.
Contact Us
For return, exchange, or refund assistance, please reach out to us at:
DK Jewellers
